Our Guarantee is really simple

***NO GUARANTEE IF LEFT IN MAIL BOX!*** 

The worms will be shipped in a blue plastic bait container with a vented lid to make sure that they arrive alive and healthy. Please keep the worms out of extreme temperatures. Worms will be consolidated to one Bait Cup if multiples are ordered unless requested! Please make sure that someone is home to accept the delivery! Our Guarantee If you have met the following criteria we will work with you. Red Worms must be accepted when delivered! If it shows they are delivered and left in mail box or on porch ect. There will be NO GUARANTEE. On a rare occasions if your Red Wiggler Compost Worms arrive dead and you meet all the above qualifications we must be notified with pictures within 2 hours. We will then and only then work with you to make this right. We will notify you once we have examined your pictures, and let you know if a replacement was approved or not. If approved, you’ll be shipped a new batch in 5 business days.